Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.Customers are not required to cover shipping costs if it was our error or the customer received damaged goods. We are not responsible for damaged goods caused by the shipping service.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or newspapers, magazines, books, or PDFs cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:firstname.lastname@example.org.
To return your product, you should mail your product to:Mystic Dragon Games P.O. Box 18491, Golden, CO 80402Email: email@example.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you; may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.